These are the terms and conditions on which we supply products to you, whether these are goods or services.
Please read these terms carefully before you start to work with us and order a saddle or other product. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
Information about us and how to contact us
We are Stephanie Bloom Saddle Fitter a sole trader in England and Wales. Trading address is Tawny Owl Barn, New Street, Fressingfield, Suffolk IP21 5PN.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words “writing” or “written” in these terms, this includes emails.
Our contract with you
Our acceptance of your order will take place when you make full payment of the invoice in which the order, or the saddle purchased, is detailed at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Your rights to make changes
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7 Your rights to end the contract).
Our rights to make changes
We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
Providing the products
The costs of all products and services are outlined on stephaniebloomsaddlefitter.co.uk and will have been emailed to you at your time of booking.
During the order process we will let you know when we will provide the products to you. Some products are held in stock and can be purchased on the day of the first fitting, others will need to be ordered and we will inform you of the typical manufacturing period at the time of placing the order.
If your order is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
You own a product which is goods once we have received payment in full.
We may need certain information from you so that we can supply the products to you. If so, we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
This means that information you provide on the booking form provides the basis of products and services provided.
We may have to suspend the supply of a product to:
Deal with technical problems or make minor technical changes;
Update the product to reflect changes in relevant laws and regulatory requirements;
Make changes to the product as requested by you or notified by us to you (see clause 5).
If you do not pay us for the products when you are supposed to (see clause 11.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. As well as suspending the products we can also charge you interest on your overdue payments (see clause 11.5).
Your rights to end the contract
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 10;
If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;
If you have just changed your mind about the product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.6.
If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
We have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);
We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
There is a risk that supply of the products may be significantly delayed because of events outside our control;
We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months or
You have a legal right to end the contract because of something we have done wrong.
For most standard products bought at your own location you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
You do not have a right to change your mind in respect of:
Item made to your specifications or which are clearly personalised; this includes any ErgoX2 saddle made to order, and any AH saddle that has a customisation;
Services, once these have been completed, even if the cancellation period is still running;
Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
How long you have to change your mind depends on what you have ordered and how it is delivered. If you have bought standard off the shelf goods, you have 14 days after the day you (or someone you nominate) receive the goods.
Even if we are not at fault and you do not have a right to change your mind (see clause 7.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
How to end the contract with us (including if you have changed your mind)
To end the contract with us, please let us know by doing one of the following:
Email. Email us at me@stephaniebloomsaddlefitter.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
Online. Complete the cancellation form below or on our website.
By post. Print off the cancellation form below and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Tawny Owl Barn, New Street, Fressingfield, Suffolk IP21 5PN. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
We will pay the costs of return:
If the products are faulty or misdescribed;
If you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
If you are exercising your right to change your mind within the cooling off period. In all other circumstances, you must pay the costs of return.
If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
If you are exercising your right to change your mind:
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. For a standard saddle with a 14 day trial period slight marking of girth straps is additionally allowed as might be expected from riding lightly over the period. All other wear and tear will be deducted for, please see clause 9. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
Please contact us before returning any products to ascertain the level to which we will refund for postage/delivery.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
f the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.
In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
Saddle trials and associated costs
The trial is for 14 days and we account for up to 10 rides, 10 hours riding time.
Do not ride in the rain and do not ride in rubber boots or boots such as country boots with seams on the inside of the legs which could mark the flaps. Do not mark the upper surface of the saddle in any way including with the reins or lower zippers of jackets.
Follow the saddle cleaning instructions – in any trial period for an AH saddle please condition before your first ride and at least once more in the first week, then again in the second week. New leather needs protection from the elements and will develop a protective patina over time.
Protect the saddle with the supplied saddle cover and ensure any saddle stand is well padded so as not to dent the flaps.
On saddles with short girth straps the girth should have roller buckles, be as short as possible so as not to have buckles under the rider’s thigh and should not be cranked up tight – your fitter will show you how tight the girth should be. This will avoid denting of the sweat and upper flap and excessive marking of girth straps.
Acceptable wear and tear for a full refund is limited to light marking of the girth straps. Example photos can be supplied.
Our rights to end the contract
We may end the contract for a product at any time by writing to you if:
You do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
You do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
You do not, within a reasonable time, allow us access to your premises to supply the services. This includes being unable to deliver and fit a custom saddle within three months of notifying the customer that the saddle has been received by Stephanie Bloom.
If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
If there is a problem with the product
If you have any questions or complaints about the product, please contact us. You can telephone Stephanie at 07799 628057 or write to us at me@stephaniebloomsaddlefitter.co.uk. or Tawny Owl Barn, New Street, Fressingfield, Suffolk IP21 5PN. We would request you contact in writing to enable us to provide a comprehensive service to you, this includes email.
If you wish to exercise your legal rights to reject products you must post them back to us. Under some circumstances we may arrange to collect them from you but you must be available for collection at a date and time agreed. We will pay the costs of postage or collection. Please contact Stephanie as above to discuss.
Price and payment
The price of the product (which includes VAT where applicable) will be the price set out in the Order/Invoice or our acceptance of it. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
We accept payment by BACS but can also make arrangements to accept card payments. When you must pay depends on what product you are buying: For goods ordered, you must pay a deposit (usually 50% for saddles, full value for accessories) before the order is placed. For ErgoX2 saddles and Mattes products orders are placed periodically, please check any deadlines for ordering if the delivery date is critical. The balance must be paid on saddles at or before delivery/fitting.
If you think an invoice is wrong please contact us promptly to let us know
Our responsibility for loss or damage suffered by you
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987.
If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
We only supply the products for use as agreed. For saddles this will usually be for one rider on one horse, if it is for more than one rider or more than one horse this must be explicitly agreed at the initial fitting and assessment. A second rider or second horse should be available for the appointment. If you use the saddle(s) for any horse or rider other than as agreed we will have no liability to you for any loss or damage caused.
How we may use your personal data
Please refer to the Privacy Notice sent to you on booking, and on the website.
We will only give your personal information to third parties where the law either requires or allows us to do so – for example to our saddle suppliers where information supplied is required for manufacturing decisions.
Other important terms
We may transfer our rights and obligations under these terms to another organisation.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, we can supply the contact details of our chosen body for this purpose.
